Townsend Music Reviews
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Reviews (23)
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Pre-ordered vinyl
This website is honestly the best for ordering music. I pre-ordered my vinyl and it always arrives on time. I really appreciate how they package everything so securely that there's never any damage. Additionally, they offer plenty of unique releases, limited editions, and even signed vinyl records that make it incredibly tempting to purchase more. I would highly recommend Townsend Music to anyone in search of fantastic music!
Pre-order of two items
I've been using this place for more than ten years now and they've never let me down. I ordered two pre-releases months ago and they kept me updated throughout the whole process. The packaging was perfect and everything arrived on time, with one of the items even being tracked. This seller always offers excellent service, I highly recommend them.
Signed bundle disappointment
I ordered a signed bundle from this place not long ago, and I must say I was really let down. I was expecting to get a special deal on an Echo and the Bunnymen set, but when it arrived, there were no signatures to be found. Can you believe that? When I got in touch with their customer service about it, they had the nerve to say that I didn't actually order the signed bundle, even though that's the only option they had listed on their website. It's shocking how bad their communication and accountability are. I'm absolutely appalled.
Vinyl record of a classic rock album
I was absolutely livid when I came across this music website that turned out to be a scam. It's definitely dodgy, no question about it. The site looks like it's stuck in the '90s and just feels really sketchy. I thought I was getting a great deal when I bought a vinyl record of a classic rock album, but I couldn't have been more wrong. They took my money and never sent the product. I tried reaching out to them several times, but I never got a response. I'd recommend steering clear of this shady site.
Record store day online sale
I attempted to purchase a Def Leppard Live at Leadmill record, but it ended up being a bit of a nightmare. I spent ages waiting in the queue, then got booted off the website, and to top it off, my order vanished when I eventually got through. It was incredibly frustrating!
New CD
I recently purchased a new CD from them and they charged me immediately. However, I later discovered that they didn't even have it in stock! It seems like they didn't bother to inform me about the availability. Additionally, when I reached out to their customer support, they were unhelpful. It's really not cool, mate.
Preorder delay, Overpriced postage
I had a terrible experience with this company. I preordered something and ended up waiting for days after it was supposed to be released. On top of that, the postage charge was way too high. The lack of communication and slow replies from customer service made everything even more annoying. I definitely won't be buying from them again.
Vinyl/CD box set pre-order
I pre-ordered a Vinyl/CD box set from this website on 26th March, but it didn't come by the promised release date of 29th March. I didn't hear anything from the company about the delay, and when I checked the website, my order was still active with no stock update. Feeling frustrated, I finally contacted customer service after waiting for over two weeks. They told me they never received the stock for the item and offered me a refund. The refund was quick, but I would have liked better communication. It would have been good to get an email or notification about the stock issues instead of being kept in the dark. I managed to find the item elsewhere for the same price, but this has put me off using their pre-order service again.
Finn LP with limited edition signed print
I had a really bad time trying to pre-order the Finn LP with a limited edition signed print from this company. I organised my order way ahead of time, but when the package arrived, the signed print was missing. I tried talking to their customer service, but they didn't even bother to reply. I had to get Paypal involved to sort it out. Townsend Music has shown they are not professional at all and don't respect their customers. I won't be buying from them again, that's for sure.
Vinyl purchase
I can't believe how cheeky this company is! They charge a fortune for postage and then have the cheek to send out non-vinyl items in dodgy packaging. It's like they don't give a toss about the quality of their products or making sure their customers are happy. I've had loads of issues with their service before, and it doesn't seem like anything has got better.
Album purchase
I had an absolutely awful experience with this company. The service and customer care were shockingly poor. I preordered an album months ago, and only received it long after it was already in stores - completely unacceptable. I only wanted to support my favourite band, but this whole thing has really disappointed me. I suggest that anyone thinking of buying from here should definitely find somewhere else.
Vinyl order delay
I ordered a vinyl record but it took ages to arrive, even after Christmas. I sent them several emails but they didn't get back to me for ages. Such a nuisance!
Pre-ordered album package
I recently bought an album package which came with Vinyl, CD, and a signed print. When I opened it, the signed print was missing. I got in touch with the customer service team through Facebook messenger to sort it out. They said they would send me another print, but it never showed up. When I contacted them again, they said they were out of stock and couldn't resend it. I'm really disappointed with how they handled this and won't be ordering from them in the future. The signed print was a big reason why I preordered the package, so it's not right to take my money and not give me what I was promised.
