All reviews of Joshua Thomas
Review about: Klarstein
Coffee machine
I recently bought a coffee machine from your company, but I've got to say I was pretty let down by the whole delivery situation. The estimated delivery time was 3-5 working days, but after waiting for 3 weeks with no sign of my order, I decided to get in touch to find out what was going on. Turned out, my item had been shipped with a different company, so the tracking info I had was useless. I was then told to contact this other company myself to sort out delivery, but they don't deal with deliveries directly. I tried to sort things out, but your customer service team wasn't much help. It was frustrating to be told to handle the delivery myself, especially after being given a clear 3-5 working days timeframe for the delivery. The lack of communication and accountability from your end made the whole experience really annoying and disappointing. After waiting for five more days with no update from your side, I had to reach out to Amazon for help, and they quickly gave me a refund. I'm seriously disappointed with the service I got and the lack of responsibility shown by your company. I won't be considering buying from you again in the future.