All reviews of June Maureen Burgess
Review about: Scotts of Stow
Rectangular red rug
Ordered on 5th October, delivery promised by 3rd November. Still no sign of goods on 7th December. No communication from the company. Impossible to contact by phone and no reply to emails. Appalling service. Will not purchase from them again
Review about: Scotts of Stow
Armchair
After 14 weeks, I rang up Scotts, and eventually spoke to a helpful staff member. (In October). He said there had ben a delay, and chair would not be delivered until January 2021. The chair is needed to help with a spinal condition, so I protested at the time, and total lack of communuication from the company. I asked for cancellation and a refund. I was advised this was fine. A few days later, having heard nothing, I endured the long wait and rang them again. This time it was a different staff member, and said she would sort it out. Nothing happened. After a while I spoke to the company again, and was told the order I had made to the manufacturer could not be cancelled. I pointed out that I had not made the order with the company, my contract was with them to supply the chair. Reluctantly, this was accepted. Eventually after a series of e mails, phone calls etc, I received a refund. The overall impression I have is that the company policy is to resist making refunds, and to make life for customers who want one as difficult as possible. I only made progress when I threatened small claims procedure in the County Court.
I have also had a similar experience. Order a rug on 5th October, delivery promised by 3rd November. Still no sign of the rug despite trying to contact them by phone (which is impossible) and by email. I would not recommend purchasing any item from this company.