All reviews of k caudery
Review about: F. Hinds Jewellers
ring lost not
I got engaged, in Paris three weeks ago now. 2 1/2 of those weeks your high Wycombe branch has had the ring for resize as my fingers are so small.
On handing the ring back, the lady was lovely, said it return ready for collection on the 29th.
We popped in last Wednesday 26th to just get an update/see if it was lucky to arrived early. Met by a lady whom wouldn’t get a straight answer. Said it ‘might be back Friday, maybe Sat or maybe Sunday. Maybe sometime’ generally wasn’t fussed or helpful, kept trying to pass us off so she could get back to standing by back counter doing nothing I guess. - not really something we expect to deal with but ok fairs we was calling in unannounced, not invited in to collect.
29th come and gone, no contact. Roll on to today, called the branch 3 times, no answer. So we got in the car, drove down. Greets by a man, whom wouldn’t even provide us an update. Had to point out lady whom we saw Wednesday in her same position did.
So he reluctantly he checks the system. States it’s not in. speaks in a down tone when I request a manager to discuss his lack of help, or want to apologise. To be meet with ‘I am the most senior person here’
I ask to know why it’s taking so long and what can be done. Meet with ‘ok, we have contact details’
I’m appalled. Ruined the whole point of excitement. Can’t bare the idea of someone so careless and lack of ability of giving two ... to have been involved in it.
Honestly I’m disgusted. Shocked that’s how they treat people.
I would like you to be aware of how your staff treat customers and their complete lack of service. Even in a senior position.
Now i have been informed they have lost it! and I have to collect a refund as I am not happy to wait another 2 weeks for them to bother with it again !
Then to top it off even their head office isnt bothered ! clearly great at their services. avoid at all costs because they dont care