All reviews of Karell Vertet
Review about: Club L London
Dresses
Shocking customer service. Dresses have an amazing cut and are overall of good quality. I ordered a few as I was planning on chosing 2 out of these dresses, happy with them, but on the one I decided to keep the feathers had come off. I then asked if I could be sent a replacement, noone would answer, as my even was approaching I complained everywhere I could and finally got someone, their first comment was to give me a voucher of £120 (less than what I had paid for that dress) so I explained that there was no way I was paying for shipping and return because there was an issue on the dress (they had asked me twice to take pictures because apparently I was lying the first time around). I complained and was issued another voucher, meaning to get back my money I would need to buy 2 dresses, obv less expensive but after that event I had no desire to buy from them.
I then ordered 2 more dresses to chose from and sent back one that I wasn't keen on. It apparently got refunded (information I have on the website) but obv there's nothing on my bank account. Have been trying for weeks to get through to no avail.
I'm sure all I get is another freaking voucher!