All reviews of Karen Clark
Review about: Sofas and Stuff
St Mawes Grand Sofa and chair
We took delivery of the above items in November 2020. We paid £5500. In December of last year I noticed a problem with the cushion cover on the chair, on closer inspection noticed the fabric was fraying in a straight line, on closer inspection the same was happening on the other side of the cushion. When contacting Sofas and Stuff we were told it was out of guarantee but they would consider replacing the cover at a cost of nearly £400. Being naive I thought they meant for the whole cushion, but no this was just for the cover. They said it would take 3 meters of fabric, the cushion measures 67cm x 50cm x 11cm deep. I took the cushion to an upholstery lady who confirmed what I thought that the fabric was in fact faulty and had a flaw right through the middle. I told her that I had been told 3 meters of fabric was required and she laughed and asked me if I was intending for them to make me a pair of curtains to go with it as the fabric itself is 140cm wide. She has done an amazing job for us with 1 meter of fabric and the whole job only cost us £117 . It’s a shame I couldn’t put the photos I have of the fault because then you could see how bad it really was. The fabric is a William Morris fabric, Pure Marigold. We did also contact William Morris but didn’t even receive the courtesy of a reply. We felt £5500 was a reasonable amount to pay for what we thought was quality, we didn’t expect to be dealing with upholstery repairs 2 years later. We would never buy or recommend Sofas ... Stuff to anyone, or purchase anything else from William Morris. Very dissatisfied with the whole set up.