All reviews of Karin
Review about: loveholidays
Holidays
Used Love Holidays on three occasions. First holiday booked, all seemed to go smoothly until there was a bereavement in the familly and itbwas impossible to get through to anyone in customer services. We tried sending emails to postpone the holiday, but they ignored all correspondence.
Second holiday to Malta pre pandemic. This was cheaper through this company. In resort, there was no representative and the overseas contact number was unattainable.
Third holiday, which my fiancé booked as a surprise birthday. We arrived at our 4... hotel and the room was not the correct room. We asked reception, who gave us a different room, but was ..., then third time lucky, we opened the door to find it already occupied!
After nearly 90 minutes back and forth with our luggage, we decided to go back to original room as we were exhausted! We tried to contact 'Love Holidays' to no avail. We asked the hotel receptionist to contact them and they said they couldn't.
We then proceeded to contact them upon our return to ask for a refund for the difference in the room charge. They refused to refund because we did not make contact with them while we were in resort. We tried but didn’t get anywhere.
Contacted the hotel to ask what their difference in room rate was. Turns out that Love Holidays double charge on their website and therefore they SCAMMED us by not refunding what we were due.
They just send a standard email which is not relevant to the issue.
APPALLING CUSTOMER SERVICE AND WILL NOT USE THEM AGAIN.