All reviews of Karl Morris
Review about: 247 Home Rescue
Boiler Service
Awful. Not sure how the regulator allows them to operate
This is one of the cheapest providers but HANDS DOWN the worst.
They never come to appointments just rearrange and rearrange. So once you have taken a day off work to be at home they cancel the night before. Over and over again.
Employees in back office are based in India and have terrible customer service. Cant even lodge a complaint. They refuse to take one. Unbelievable!
Avoid this company like the plague.
Follow up: 7 December 2023 They finally sent an amateur "engineer". His fiddling ended up breaking the central heating system completely.
They promised to send someone to rectify it within 24 hours. Noone bothered to turn up. My 83 year old mother is freezing to death. What and awful company. Having to seek out a local boiler engineer to rectify what they broke.
Complaints department told me to ...
!
Date of experience: November 28, 2023
Hi Karl,
We are sorry for this bad experience. We aim to deliver a great customer experience and, on this occasion, can see that we have let you down.
We’ve tried to find your details in our system... unfortunately, we cannot find that information.
Could you please share your reference number with us? This will enable us to investigate this further.
Kind Regards,
24/7 Home Rescue