All reviews of Kathleen Ward
Review about: Pavers
I pair leather boots/ 1 pair leather shoes
Ordered on line 18/12/20. Card charged £93.98 on that day. Including £6.00 for carriage.
Not delivered. Sent as two seperate parcels. Shoes were never despatched. Boots lost in transit. Had to contact Customer Services twice for refund for shoes, with £41.99 refunded 11/01/21.
Asked to give boots a few days longer for delivery as there were problems with carriers. Rang again as no delivery. Eventually refunded £39.99 on 29/01/21. However carriage of £6.00 not refunded. Still no repayment despite two emails and three phone calls.
Tracking system for boots eventually , showing reason for non delivery as "incorrect/incomplete address".
Total fabrication as nothing incomplete or incorrect with delivery address.
Shall be asking card company for the £6.00 to be charged back to Pavers, as seems to be only way to resolve.