All reviews of Ken Roberts
Review about: Alamo
Pre-booked minivans for family trip
Booking two minivans in advance for a family trip turned out to be a total disaster. We got confirmation back in April for a pick-up on May 7th at the Alamo office in London, but when we arrived, we were told there were no vans available. The staff at the counter seemed all over the place, claiming they had been looking for the vans since early morning. After asking to check other locations, we were sent to Gatwick, but things didn't get any better. The lack of coordination and communication between Alamo branches was clear, and we were basically left on our own with no help. The Manager at Gatwick wouldn't even talk to us, so we had to be persistent to get alternative vehicles from Avis, although it cost us a lot more. This whole situation really showed how little customer service and professionalism Alamo has. I definitely wouldn't recommend using them again.