All reviews of Kerry Allerton
Review about: loveholidays
Holiday to Ras Al Khaimah
I have booked via Love holidays a number of times, when Thomas Cook went bust I was due to fly to Cuba, had a full refund within 3 weeks.
However my holiday to Dubai (Ras Al Khaimah) was cancelled due to Covid - actually Love Holidays had not contacted me by 2nd July and we were due to fly on 4th July, therefore I looked on the Dubai government website and found out that Dubai was closed for tourism until 7th July. I contacted Love holidays and was then issued a partial credit note, no flights included.
I thought I would contact Emirates regarding a flight refund, only to find that Love Holidays had changed my flight provider back in April to an airline called JTA - I have never heard of these and do not know who they are. I checked my confirmation only to find out that the flights that Love holidays changed to are non refundable.
I have messaged Love holidays numerous times via manage my booking, I have received a couple of emails telling me I have a new message only to log in and find that no messages from them are showing up, I have repeatedly asked that they contact me via phone or email, all to no avail. I have requested a full refund on numerous occasions, again no replies. I couldn't find anything on the manage my bookings to submit a complaint so I have finally submitted a complain via the messaging system - no response as yet. This is ridiculous now. I had always rated Love Holidays very highly but I will NEVER book another holiday with them.
Disgusting treatment of numerous people that have put their faith in this company.