All reviews of Kevin Carpenter
Review about: ParcelHero
Parcel to USA
I measured and weighed my parcel, got a quote and sent it to USA. After it was delivered Parcelhero contacted me and told me they had checked the parcel and my dimensions were wrong, and they were going to charge me more. They had ABSOLUTELY NO PROOF they simply made up some dimensions and said that was what the parcel measured. If I wanted to dispute it, I had to send photos of the parcel with label being measured (because obviously I would have those). They could not provide the same, they just said thise were the measurements taken. I used their measurements to get another quote, and this came back as less than a third extra of what they wanted to charge. Despite my objections they just took the money from the card used initially without any authority from me