All reviews of Kevin Chambers
Review about: VidaXL
ResolvedQuadruple Bin Store
Ordered the quadruple bin store in aluminium for nearly £300. No notification from the company the parcel was on its way. A parcel arrived nothing on it to say it was anything but the whole item but on opening the parcel and counting the parts there were 56 parts missing and that wasn’t including the fittings! I emailed the company informing them of this and saying that we wanted to return it as it was poorly packed with only a few small pieces of polystyrene to supposedly stop all the metal items rubbing against each other in transit. I received an email back stating that the parcel was one of two and to please give them time to ship the other parcel but after reading another review where someone was waiting weeks for the other part we said we still wanted to return it as the quality was poor. This was a Saturday afternoon and on the Sunday we received an email from the company saying they had arranged for the second parcel to be delivered but couldn’t give us a day! I emailed them immediately and told them this was stalling tactics I had asked for them to pick this parcel up and get a refund. To cut a long story short we received another email stating they were arranging pick up of the parcel and once they had it they would refund but would deduct money for any damage and today they picked the parcel up and just after they had picked it up we receive a email stating they have despatched the second parcel and would not refund until this parcel that we haven’t got yet is back with them! This company is a disgrace do not buy from them stay well clear - I have ordered many flat pack items and even when they are in two parcels they all arrive together! I have contacted my credit card company and will take this further but wanted to warn anyone else about this tin pot company - all the emails we received contradicted each other and all from different people and one was even addressed to someone called Lynn!