All reviews of Kevin Giddings
Review about: ParcelCompare
Absolutely NO Cust Service or Care
When they were Fastlane International we used them all the time and had fantastic service and rates.
Now however, our last package arrived past the guaranteed delivery date and the response from their customer service...."not their problem...if the package cannot be delivered they will charge me to return it".
This was a gift to a friend whose son had just died and I needed the gift to arrive before the funeral.
I said that if I did not receive an apology, and confirmation that FedEx will hold the package until my friends return home, I would be leaving a negative review.
Their response from customer service (Charlotte Harper) "Please refrain from issuing threats, our platforms are available to all customers to post their reviews your comments will not altered how your shipment will be handled." - No apology there then!
Still waiting apology.
Still waiting parcel delivery.
Still waiting resolution.