All reviews of Kimberly Macklin
Review about: Shoe Embassy
Nebula red and snake
This was my very first international purchase and I eagerly awaited the arrival of my new shoes from The UK, as I reside in the US. My shoes arrived and I was so pleased with them. I tried on the left shoe and went to try on the right shoe and there was no right shoe. The box contained two left shoes. I contacted customer service via email and was assured a new pair would be mailed. I was instructed to mail the shoes back and that Shoe Embassy would incur the shipping cost. I was then informed that the mate to either shoe could not be located. I’ve received an email notification of my refund, which includes the cost of the shoe, but not the amount I paid to ship the shoes back. I am extremely disappointed with the outcome of my experience. How could there be no mate to two shoes??? and how could a box be packaged with two left shoes??? Undoubtedly, no attention to detail.