All reviews of Kimberly Rose
Review about: OFFICE Shoes
Online order that never arrived
I've always had a great time shopping in the actual store, but my recent online order turned out to be a nightmare. I ordered something online, but even though Yodel tried to deliver it multiple times, the package never made it to me. Every time Yodel said they tried to drop it off, I was at home, waiting, but no one came. This went on for 4-5 attempts, and after waiting for over 12 days, I decided to cancel the order since it seemed like it would never get to me. However, the shop won't give me a refund until Yodel brings the shoes back to them. It's not fair at all - I didn't get the order, but I have to wait for the shoes to go back to the shop before I can get my money back. Dealing with this kind of bad customer service is really frustrating and disappointing.