All reviews of Kirsten Wilkinson
Review about: Susie Watson Designs
Stripey candles for wife's birthday
I recently bought some striped candles as part of my wife's birthday gift, but I was really disappointed with the customer service and quality of the product I got from this company. The candles arrived on time, but when I opened them, I found that 4 out of the 6 candles were actually broken. When I contacted customer service about this problem, I was met with a really bad attitude. They suggested I drive 100 miles to exchange the broken candles, which was totally unacceptable. When I refused to do that, they offered me a voucher that didn't cover the cost of replacing the damaged items. To top it off, one of the candles even exploded, making a mess in my house. Despite trying to get in touch with them several times, I still haven't heard anything back from the company. Overall, this whole experience has left me feeling really frustrated and unappreciated as a customer.