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Review about: Barker and Stonehouse
Dining Table
Terrible delivery service. If you live in “the west” (Manchester) the delivery process is completely unmanageable if you also have a job. They will text you the week before with a delivery date and if you can’t be home on that day you have to reschedule for the following week and try again, with zero flexibility in moving the date or requesting certain dates be avoided. Most people can take a day off work if needed for something like this, but not often with only 3 working days notice. After 3 weeks of waiting for the weekly lottery text telling me what date my table would arrive and it always landing on my working days I wrote an email of complaint to their customer services team and asked that someone call me to discuss options for delivery. Not only did they not reply, they immediately cancelled my order without any communication at all, so then I waited another week for my next delivery date and only discovered the order had been cancelled when I rang the delivery team wondering why I hadn’t got the usual text. My only option at this point after already waiting 2 months for the table was then to repurchase the table and start the process all over again. Unfortunately I have now had to buy a table elsewhere where the customer service is much better and people who work for a living are able to receive the items they have paid for.