Barker and Stonehouse

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Barker and Stonehouse

60% Would buy here again

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Spotlight: What are our customers saying?

M
Malcolm Boothman
Great Product, Good Service and Delivery by Dean and Don from Middlesborough was first class We would thoroughly recommend Barker and Stonehouse from start to finishRead on
S
Susie Johnson
Great service both at the showroom and from the delivery guys Read on
P
Pauline Vickers
Appalling delivery service. As I am considered to be out of area their system requires me to put a whole week on hold until I am told only the week before when they will deign to deliver my sofa -...Read on
C
CP
Disgusting behavior - Price gouging - I am reporting to trading standards. We have spent thousands with Barker and Stonehouse over the years and I'm shocked and disgusted at the way we have been...Read on
R
Ryan
Terrible service. Damaged items, ignored phone calls and emails for over 3 months. No refund still and breached data protection. Read on

All reviews (5)

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    Would buy here again
    Overall

    Two Sofas

    Great Product, Good Service and Delivery by Dean and Don from Middlesborough was first class
    We would thoroughly recommend Barker and Stonehouse from start to finish


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    Would buy here again
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    Sofa and footstool

    Great service both at the showroom and from the delivery guys


  • Ordering

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    Would buy here again
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    Borrely Corner Sofa

    Appalling delivery service.
    As I am considered to be out of area their system requires me to put a whole week on hold until I am told only the week before when they will deign to deliver my sofa - with zero flexibility!!
    What business, large or small, is not able to arrange a specific delivery date in this day and age? None that wish to continue in business.
    When I made this point I was told that 'the system worked for them' and that I should feel sympathy for the lorry driver who would spend his/her whole week away from home.
    Absolutely appalling service for £59!!

    Today we have had two sofas delivered by DEAN and DON from Middlesborough
    They arrived at the agreed time and placed the furniture exactly where we wanted it
    They were helpful and ensured that we were satisfied before leaving
    The furniture is first class, the service and support was professional and the delivery experience was above expectations


  • Ordering

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    Would buy here again
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    Sofa

    Disgusting behavior - Price gouging - I am reporting to trading standards.

    We have spent thousands with Barker and Stonehouse over the years and I'm shocked and disgusted at the way we have been treated.

    Bought a very expensive sofa but forgot to buy the optional headrests.
    No problem you would think?...

    My partner called up to buy the headrests and was told that she can buy them but at twice the price that they are listed on the B&S website as!

    When she questioned this the customer service member put her on hold and then came back saying they have called the manufacture and they said that the headrests can't be bought separately from the sofa because the leather won't match...

    This is a total lie:
    1. They were, just minutes ago, happy to sell them for double the price. There was no make-believe problem with the suppliers at that price.
    2. This is a modular sofa system designed to be expanded
    3. You can buy the headrests from other sellers online with no problem. Which is what I will be doing.
    4. The manufacturer isn't making the optional extra headrests out of the exact same leather as each sofa in the hope that they will be sold with it. We bought the quick ship sofa that only comes in 2 colors because they are already made up and ready to deliver to customers. We also bout an ottoman separately and that matches just fine...

    But the appalling service continues:
    My partner ended that phone call confused and upset. When she told me about it I went online and bought the headrests on the B&S website. The money left my account but I didn't receive a confirmation email for the order. I sent an email asking bout this and I then received my order confirmation.

    But the next day without any communication at all from B&S they just canceled my order and refunded the money.

    So after spending thousands on a new sofa, and many more thousands over the years, we were lied to, on the receiving end price gouging, and not communicated with.

    Safe to say we won't be going back and I will be reporting this matter to trading standards.


  • Ordering

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    Pricing

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    Would buy here again
    Overall

    Sofa

    Terrible service. Damaged items, ignored phone calls and emails for over 3 months. No refund still and breached data protection.


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Barker and Stonehouse

There are so many reasons why we buy furniture in our home, but one of the most crucial reasons is the fact that it serves as the backdrop of our lives. Other reasons include using them for storage, sitting, sleeping and more comfort. Beyond all these, it also expresses our sense of style being that as our life situations and needs changes so do our furniture. As we go through life daily, we interact with furniture either at home or at the office or during leisure. Furniture contributes to a healthy lifestyle either physically or mentally and as such, it is essential to set the area you living the way you want it. If you are looking for a place to get the perfect furniture for your garden, home, office etc, you should consider checking Barker and Stonehouse. Before patronizing them, it is vital that you go through the experiences of other people who have patronized them and dropped reviews.. 

About Barker and Stonehouse
Charles Barker and Alex Stonehouse were the two people responsible for establishing the baker and Stonehouse Company. It is a family run business and they aimed to create a furniture store that could restore Britain after the second world war. Barker and Stonehouse started at Stockton-On-Tees before opening more stores in Middlesbrough and all around the North-east. Also, in places such as London Battersea, Newcastle, Gateshead, Darlington, Hove, Metro retail park, Hull, Knaresborough, Leeds and Nottingham. Barker and Stonehouse now have a total of eleven stores and two outlets and are now taking the lead as the independent furniture store owned by a family in the United Kingdom. Barker and Stonehouse are still looking for more ways to trade. They practically aid customers in getting new and unique designs as well as assisting in saving trees around and creating more jobs for individuals in the community locally. Barker and Stonehouse have a store called Teesside Park that has one of the best green credentials of any furniture retailers in the United Kingdom, and they have also been recycling packaging for the last 10 years. Barker and Stonehouse are the founding members of the re-forestation initiative Trees4Trees. 


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Products of Barker and Stonehouse
Barker and Stonehouse offer a large range of products in different categories, styles and brands. These categories include Rooms (Living-room, dining room, bedroom, office and children room), Floorings, Accessories (Lighting, rugs, furnishings, gallery, clocks, mirrors, home accessories, home fragrance, children’s and gift vouchers), Beds & Bedroom furniture, Sofas and Armchairs. Other products offered include chair sets, tables, bar sets, corner sets, garden accessories, lamp tables, coffee tables, console tables, nest of tables, office desks and chairs, filing cabinets, TV stands and cabinets, wine racks, chests & cupboards, baskets & trunks, drinks cabinets and trolleys, bookcases & shelving, all types of dining furniture, all types of mattresses, all types of beds and bedroom furniture. These products are all available at all stores location. 

Compliments, Complaints and tips for Barker and Stonehouse
If you have bought any product from Barker and Stonehouse, other people will want to know your experience with the company before making your mind on patronizing them. You should thus, drop comments about your experience when you patronized Barker and Stonehouse.