All reviews of Krasi Petkov Web
Review about: Voyage Privé
Holiday
Unprofessional, terrible and useless customer service.
Our first request to them to change our booking it was just 5 min. after I made the wrong reservation.
It was a mistake to chose July instead June . We send at least 10 e-mails. 10 days no respond.Finally we decide to call them.Their excuse was that they didn't have enough people and we must wait.
After couple more calls one very arrogant employee Mario told us that Voyage prive never change client's bookings, it was set in your terms and conditions.
After couple days we called again and another person told us that they will contact the hotel ASAP and ask for another available weekend - ?
Anyway .. in the end nothing was done by them and we had to contact the hotel directly.
After 2 weeks their excuse was that I was very rude with one of their employees / AFTER 2 WEEKS / and they won't do anything about changing my booking.