All reviews of Kunle Okewumi
Review about: British Gas
Gas and electricity
Absolutely ridiculous. For a company that pretty much represent England when it comes to gas and electricity. I expected way more. Customer services is appalling and disgraceful. While some have been a bit helpful others have been woefully appalling.
Journey started 9months again when I moved into my new build. Building site already pre registered with British gas. British gas sends me numerous letter saying I owe this and I owe that. To which I called to set up a direct debit for both bills.
2 days later I got an email to say direct debit was cancelled when I did not cancel it and bill was not even yet to be taken out. I called again. Spent almost 2 hours trying to get through. Eventually did. Spoke for few minutes. Phone hang up or they hang up and I was expecting a call back to which no one did. Called back the second day. Similar waiting hours. Set up direct debit again. Again 2 days later it was cancelled.
At this stage I just left left the DD options and pay online. Electricity seems to have been set up (on a wrong plan) but at least I was getting billed and making a payment. Gas on the other hand was a joke. It would seems this was never set up correctly even though I was promised this is the case. Every time I tried to make a payment. It would tell me I have zero balance to pay.
It took months of calling and after 6 and half months I was finally billed almost 400 pounds. This was Covid time and a bad timing. I called again explaining this is ridiculous and not my fault and at this stage. I had been charged late payment fee. I called explaining my case and it took almost 20 min before customer service understand what I am explained to him. Waived the fee. Opened a complaint and advised someone will get in contact with me
Someone finally back to me from the complaints team. We agreed that he would put me on my original plan from when I moved in. Set up a DD for both accounts. Ring me back and advise the new bill amount and let me make a decision if I still want to stay or not. A month after the call. Got an email that DD was set up. And this is my bill. Also got an alert from Equifax that has and electricity added to my account. He also advised a hold will be out on my account until he calls me back for me to make a decision (this was not the case)
I texted (he advised that I could do this) this individual that why has he gone ahead and put this in place without my go ahead to which no reply. I called customer service to which an email was sent to same individual that I had an agreement with his manager CC'ed in. Considering my frustration at this stage. I was promised a manager would call me back within 2 hours. Waited whole day. No call. I also asked if my complaints was still active to which he advised this is the case
I called back the second day. While expressing my frustration. Customer service hang up on me even though I apologise at the beginning of the call that I might sound upset. I was expecting a call back to which I never got back. I called back and this time speaking to a nicer lady. Explained my situation again. While she was a lot nicer. I found I have to repeat my self numerous times as it would seems no attention was given to what I was saying. I asked about my complaints and she advised me this is now closed. I told her I was told otherwise the previous day.
Anyways to cut long story short. I was advised a manager by the name Dominic will call me back again that day without failing. Again waiting whole day with no one calling me back.
On top of that a missed payments notification has gone on my record when this is not my fault.
Absolutely disgusting, disgraceful and British services should be ashamed.
At the stage. I have had enough. Just wanna get this sorted and leave
Im with blue green energy if you would like i can compare rates and see if i can find you a cheaper deal. my number is 07762308539. Just send me a mess if you would like more info.