All reviews of L. Roberts
Review about: Modanisa
Incorrectly sized bonnets
Unfortunately, the bonnets I ordered turned out to be the wrong size, which was quite disappointing for me. I contacted customer services and sent photos as evidence, but they kept asking for more photos with a measuring tape. This became quite frustrating as all the items looked the same and were in dark colours, so it was hard to tell the sizes apart.
Even though I tried to cooperate with their requests, my appeal for a refund was rejected unfairly. They initially offered me a £20 voucher as compensation, even though I had paid £2.99 for each of the twenty bonnets that were incorrect in size.
Now, customer services have stopped responding, leaving me feeling upset about the lack of a resolution to this problem.