All reviews of L Samui
Review about: 247 Home Rescue
Boiler Cover
To be honest I have had no reason to review their actual service other than the first annual service after taking out the policy. This appeared to have been completed competently.
However, once I had taken out the policy I began to have doubts and looking at the detailed Ts & Cs I called them a few times to clarify certain points. The customer service team were not very conversant of their policy conditions and just tried to fob me off.
Whilst in the 14 day cooling off period I considered cancelling but as I was soon leaving the country for 6 months I didn't want to leave the family without cover whilst away.
During the past months I have had several reminders that my boiler is due its annual service.. They seem to do 3 annual services a year.
I never took them up on these services because I was convinced they would bill me.
I simply do not trust them.
Whilst checking my bank DDs recently I noticed one for this company. I did not set this up, they must have taken my details from the single payment I made at the time of purchase. I really don't remember setting this DD up.
So I cancelled this DD because I am now in month 11 of the policy and advised my bank not to allow this company to add a DD from this company again.
It does appear from the many reviews here that they have a history of taking money from customer accounts. I'm just happy that I did not have any problems during my contract which I'm convinced would have caused me problems.
I simply don't trust them.