All reviews of Laura Burrows
Review about: Straight My Teeth
Night aligners
So at first I was really happy to go with Straight my Teeth. They were cheaper than other online aligner companies and they seemed small and personalised. With only a few employees. During the week I was chatting with one of their employees, Sarah, before I went chose to go with them, they brought out their first night time aligners. My interactions with them about them was the start of the issues. When asking extra questions about the night time aligners, which I was nervous about as Invisalign and some dentists suggest against using them, I was met with annoyance Nas dismissal. Despite this red flag,I did manage to make a deal with them for the price and felt chuffed with my decision once again. The process from then was smooth and when the aligners arrived I was pleased to get on with them, the 12 month treatment period would have them straight in time for my 30th birthday! However, half way through, the aligners stopped fitting as well. I would speak to what seems to be multiple different women called Sarah in their team and each time would get a different type of answer. Mostly claiming it was my fault. My fault my aligners didn't fit on my teeth and that their team gave minimal help to fix that. Multiple of these Sarahs treated me like I was unintelligent and some didn't really bother to answer my concerns all together. Never the less, hopeful I kept going. Up to my 19th tray out of 25, I used them carefully, took photos and spoke to them (if I was ever away btw and didn't manage to email them the exact day if the week they expected they would hound me with copy and pasted repeated emails). At my 19th I was concerned, I had receded areas of my gums, four of my teeth where very wobbly (which I had alerted them to, only to be fobbed off) and their where triangular gaps between my teeth at the gums where my teeth didn't fit together. They looked worse than before. But I was hoping that would change. That a family member died suddenly and with the upset, although I carried on with the trays I stopped emailing back "Sarah" as my issues where ignored. I carried on until my 24th tray, when a dentist I visited advised. I stopped as the receding and and gaps were getting worse and were likely to be worsened by my last tray. I stopped had the dentist clean up and take care of my teeth and thankfully the receding has not gotten worse. However, I continued to get emails from straight my teeth for months. So finally I emailed back. I explained all my situation and how terrible I felt now having spent all that time, money and pain just to have teeth worse that they originally were and now damaged permanently with receded gums around four of my front teeth. I feel uglier than I did before and self conscious around my 30th birthday instead of confident. I will have to have costly dental surgery to fix my teeth now. Teeth that I have never needed fillings, crowns or any other treatment for as I have cared for them so well are now ruined. And I know it was my fault for gambling on this ... company. But when I told them about my experience, they blamed me again. It was my fault for not doing it properly. Scandalous and shameless company. Go to Invisalign.