All reviews of Lauren Corden
Review about: 247 Home Rescue
Landlord Properties Cover
I have 3 properties cover with them. I remember it was setup easily. From that day till now, they never give me chance for any complaint. Prices are very competitive as compare to other providers. Engineers are polite and very professional. Staff! I love them. Thank you 247 Home Rescue for providing me cover with ease.
Dear friends i have seen reviews on trustpillot and joined two days back, this reviews are scary, i am not sure whether to continue or cancel the contract. Please can u let me know.
I have recently taken out the home cover and when i logged a claim for my radiator not working i was informed that the radiators are not covered only the heating system which is not mentioned anywhere on the policy documents i was provided. My policy also covers for pest control i have an issue with birds in the attic so as the claim information clearly states "flapping sounds can indicate birds have nested in your attic, birds will be most active in the early morning. Bird can cause heavy damage to your property and must be dealt with swiftly" so i made a claim to be told birds are not covered - when i informed the adviser of the above text on the app he said it should not be there and he will speak to the technical team to remove!!!!. due to the incompetency of the advisers and the waiting time in between that was required form the advisers to check information with both claims i called the retention team to cancel the policy . Mr Salman asked me to take a screen shot of the wording on the app for the pest control claim as he also was not aware of the information being provided to customers when making the claim. I informed him he should know his product and should consider downloading the app as a sales representative he should be aware of his product; he told me he didn't appreciate my sarcastic!!!! i was absolutely astounded with his tone and rude mannerism. He made no actions to try and resolve my concern or to keep the business. I am awaiting a call back from a manager which i was informed will be in the next 24 - 48 hrs!!! again very poor standards. This company is definitely a sham and I will be making an official complaint and cancelling my policy. I urge all to be aware.
Wait until you need them to repair anything. They are a nightmare. Change to a new company now. I too am a landlord and would have said the same as you until recently no how water for over a week and want £200 to come back out as first repair didn’t work. You will be sorry if you don’t change now