All reviews of Lauren Wills
Review about: Oak Furniture Superstore
Epsom Dining Table
Bought a table and chairs through their checkout on their website like you do expecting my delivery on my selected day sometime. Confirmation email said they would want it signed for which is quite impossible for a single full time worker but all the other companies I order from understand this so I have a designated safe place for parcels and a sea of neighbours quite happy to sign for me. Delivery driver called me an hour before delivery and I told him where to leave it and how to get a signature, said he would call me back but didn't. Get a phone call later to say failed delivery and I called them the next day to rebook. Suddenly get an email from Oak Furniture Superstore that I would have to pay £54 to have it redelivered! That someone had to be in my address to sign for it and nothing else was acceptable, not exactly easy for a single keyworker during a pandemic! They only give you a 3 hour delivery slot after 8pm the day before which means it is impossible to do anything but book a whole day off. Spoke to customer services who would only rebook the delivery if I paid the £54 fee which they did agree to half, I then had to pay £25 for a time slot to avoid the same happening again. I wasn't happy about all the fees and problems with getting my order so left what I felt were honest reviews at the time. The company then got in touch to rectify the situation, offered me a refund for the delivery and tracked my order to make sure it arrived. When it did arrive there was a small piece broken so they checked if it was integral to the table or not and offered me a small refund. So while this has not been a smooth shopping experience, when the right people were aware of the issues they worked to rectify it. If their delivery policy and their fees (£80 for any returns for example) were addressed then I would probably shop from them again.