All reviews of Liam Sutton
Review about: Autodoc
Brake discs and pads
I have bought several times from Autodoc. Delivery time is little bit longer then I want, but it worth it. I saved a lot money using this company, and if you compare their prices and dealer's you can see a very big difference. To avoid any mistakes, I always check my orders according VIN number with their support team, and till this time nothing wrong heppened. I will recommend it to all my friends.
Dear Waqar!
Thank you for your feedback. We are sorry that you've got a such experience with your purchase. However we confirm that the search by license or car data can’t guarantee compatibility, because you can install different types of spare parts into your vehicle, with different characteristics and due to the changes that the manufacturer made during years. In the description of every spare part OEM codes are indicated for comparison. It is always better to check the compatibility with the VIN/Chassis number with our customer service, which is always at your disposal to dispel any doubts.
As well we do not refuse the returning, you had a right to return the spare part within 14 days at your expense.
Best regards,
Autodoc Team
A
They have sent me the wrong item which they are refusing return
They have sent me the wrong item which they accepted liability for the incorrect part. However, they are refusing the return as they want me to pay for the postage. They should be the one compensating for the postage for their wrongdoing.
Totally unacceptable.
You cannot speak to them over the phone either. They respond very late via e-mail.