All reviews of Lisa Easthope
Review about: Bensons for Beds
Matress
My partner and I visited the Worcester branch - we had looked online and knew exactly what we wanted and our budget. The salesman was informative and helpful; unfortunately this is where any positive feedback starts and ends. We explained that the mattress was for our static caravan and needed said item before the end of the season - we were told that this was not a problem, however a few days before the delivery date we were contacted to say that the order would be delayed by a couple of weeks due to supply and demand. We were disappointed but decided to go ahead as the new date was just within our deadline and we had already paid in full. A few days before the second delivery date we were contacted to say that again there were issues and our order would be delayed.
At this point, we had missed our window and explained that if we continued with the delivery we would have to make an unscheduled visit at our expense - we were appeased and told that we would not be let down. We received a text to say that the mattress would be delivered but due to past experience I contacted the store (day before) to confirm and explain that we would be making a long journey for the delivery.
We patiently waited with repeated checks to ensure that the driver was not lost etc. As the final hour approached I contacted the store and was told not only that the mattress would not be delivered, it had not been loaded and would be delayed for a fourth time.
The sales team apologised and explained that they are not updated with regards to deliveries etc.I explained that I had taken the extra precaution of contacting them the previous day to explain the long journey that would be made but this seemed to be dismissed with the offer of a refund.
Absolutely, no confidence in Bensons for Beds - very unprofessional, lack of communication and total disregard for the inconvenience caused!