Bensons for Beds Reviews
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i AM SO THANKFUL
recently i bought fabric bed for me as they are super cute. But i a not that good in shopping when it comes to online. But Benson for bed is really simple. I had very amazing experience and it was my first time
Matress
My partner and I visited the Worcester branch - we had looked online and knew exactly what we wanted and our budget. The salesman was informative and helpful; unfortunately this is where any positive feedback starts and ends. We explained that the mattress was for our static caravan and needed said item before the end of the season - we were told that this was not a problem, however a few days before the delivery date we were contacted to say that the order would be delayed by a couple of weeks due to supply and demand. We were disappointed but decided to go ahead as the new date was just within our deadline and we had already paid in full. A few days before the second delivery date we were contacted to say that again there were issues and our order would be delayed.
At this point, we had missed our window and explained that if we continued with the delivery we would have to make an unscheduled visit at our expense - we were appeased and told that we would not be let down. We received a text to say that the mattress would be delivered but due to past experience I contacted the store (day before) to confirm and explain that we would be making a long journey for the delivery.
We patiently waited with repeated checks to ensure that the driver was not lost etc. As the final hour approached I contacted the store and was told not only that the mattress would not be delivered, it had not been loaded and would be delayed for a fourth time.
The sales team apologised and explained that they are not updated with regards to deliveries etc.I explained that I had taken the extra precaution of contacting them the previous day to explain the long journey that would be made but this seemed to be dismissed with the offer of a refund.
Absolutely, no confidence in Bensons for Beds - very unprofessional, lack of communication and total disregard for the inconvenience caused!1 TV bed 1 Double Bed 2 side Units 2 mattresses
Paid for an order for a TV Bed, Side Units, Double Bed and two mattresses on 1st May 2022, totalling £5,500 with two separate delivery dates. The TV bed, units and mattress was due on 20th June. They arrived and part delivered the order advising that the bed was not in stock and advised that we should have been given prior notification - we did not. Called Customer Services, 99th in the queue, finally got through to be told order was delayed due to distribution issues and delivery would now take place on 12th July. 12th July arrives, delivery team turn up and unload lorry, however they only had 5 out of 6 boxes, so they loaded the 5 boxes up again and took it away and told us we would have to speak to Customer Services again. After another 45 minute wait in queue, we we explained the issue and we were told that we would have to wait until 11th August for delivery - clearly we moved to the back of the queue for deliveries again. We explained that this was not acceptable, that they had confirmed that they had all the parts in stock, so we were not prepared to be pushed to the back of the line again after two failed deliveries. As per usual, the customer services team unhelpfully told us that the computer says no, and they were completely unwilling to find any form of compromise. We decided that after 2 failed deliveries and no faith or confidence that they would get it right on the third attempt, and as a result of their breach of the contract of sale we wanted to cancel the order. We then spent a full week in queues and on calls with customer services refusing to give us a refund.
Firstly they told us we would have to do a 40 mile trip to the store we made the purchase at to get a refund on the undelivered bed and that customer services would refund us the money for the parts they did deliver. So we went to the store to be told, we can't give you a refund until everything is returned. We explained that was unacceptable, each item was purchased as a separate line item on the bill and they had not delivered the bed so we wanted the refund for the bed of £2069. They said no, not until everything had been returned. Asked to speak to a manager but noone on duty so had to wait for a call back the following day. The manager called and said that he won't refund the money as the tv that was delivered needed to be returned first and that the first delivery date to collect it would be the 1st August. Again we explained that this was not acceptable as they should not have delivered the tv unless the order was complete and that we were not prepared to wait until August for them to collect the goods. The manager, Richy was incredibly rude and told us "I'm telling you how it is", no refund until the goods are picked up by their delivery drivers which won't be until August.
We have then spent every day since ringing customer services trying to find a solution to obtaining our refund with hours and hours spent in queues and really unhelpful customer service reps repeating that the computer says no. Finally we managed to speak to someone who said that if we returned the goods that had been delivered to the store, the store would then be able to process our refund and that this would be the quickest way of solving the issue. So off we went to deliver the side units and TV to the store. Once there they said that customer services hadn't updated the system correctly and so they were not able to process the refund.
Some more hours in queues and speaking to customer services who then told us that the person should never had told us to deliver the goods back to the store as they have no proof of delivery, so still refuse to provide the refund. We asked for the matter to be escalated, she would not put us through to a manager, point blank refused and told us that the process was to raise an escalation ticket and that we have to wait for a call from the escalation team within 48 hours - another 48 HOURS, whilst they sit on all our money and refuse to refund it. So this is where we currently are in our long, drawn out, incredibly frustrating saga. No goods, complete failure throughout to deliver on the sales contract, hours and hours in queues and on calls, complete inconsistency on the advice given every day on how to solve the issue and now a refusal to speak to us as we have to wait 48 hours for someone to call us back, whilst they continue to sit on £2,628.98 of our money and continue to earn interest on money that legally belongs to us.
MY ADVICE TO ANYONE CONSIDERING BUYING FROM BENSONS FOR BEDS IS TO PLEASE DON'T DO IT FOR YOUR OWN WELLBEING AND FOR YOUR OWN FINANCIAL SECURITY. STAY WELL CLEAR!!!!!!!!!!mattress
THIS COMPANY IS A COMPLETE RIPOFF. BOUGHT A SIMBA HYBRID MATTRESS FROM THEM FOR OVER £600 LESS THAN 2 YEARS LATER IT HAS A DENT ALL THE WAY DOWN THE MIDDLE (I ONLY WEIGH 11 STONE) SO CAN ONLY SLEEP ON EITHER EDGE OF THE MATTRESS NOW. SENT THEM PHOTOS AND EVERYTHING THEY ASKED FOR AND NEVER GOT ANY REPLIES AT ALL THEY JUST KEPT SAYING WE NEED THIS SPECIFIC INFO, EVERYTIME I SENT IT NOTHING CAME BACK WHEN CHASED IT UP EXACTLY THE SAME REPLY WE NEED SPECIFIC INFO I HAD TO GO INTO THE SHOP TWICE TO KICK OFF AND ASK THEM TO SEND IT. EVENTUALLY, THEY GOT BACK WITH A FORGET IT MESSAGE. I'VE EVEN GONE TO THE HOME & FURNITURE OMBUDSMAN AND SIMILAR THINGS THERE I HAVE HAD TO CHASE THEM UP CANT EVER GET THROUGH OVER THE PHONE AND THEY HAVE SAID FORGET IT. IF I COULD UPLOAD A PHOTO OF THE MATTRESS IAM CERTAIN ANYONE WHO READS THIS WOULD SAY HOW CAN SOMEONE SLEEP IN THE MIDDLE OF THAT AND FOR OVER £600.... THIS MESSAGE IS FOR BENSONS I HAVE ALREADY BOOKED MY APPOINTMENT WITH CITIZENS ADVICE AND WILL BE SENDING ALL THE DETAILS TO THE SOLICITORS THAT I HAVE ACCESS TO THROUGH MY WHICH SUBSCRIPTION I WILL ALSO BE REPEATING THIS MESSAGE ON EVERY REVIEW SITE I CAN FIND TO LET PEOPLE KNOW WHAT A RIP OFF COMPANY YOU ARE.
Bed
Still waiting for bed twice now waited in no one turned up no one rang no text no email lost days of income no refund no bed months later nothing criminal company ... staff pathetic never ever again i will always see you is finacial3linked to bensins and never buy from them i will tell everyone how bad you are no customer service nothing minus stars terrible . I need full refund the bed znd reimbursements for loss of income. Not even a call to say not coming nothing all year now ive been on the floor you dont care. And im frontline nhs hospital staff . My dad suffered major heart attak waiting in for you this thursday the 6th of may .if i could i would eradicate you all from the planet .
Bespoke Mattress Pure Serenity
Long and short, service in store was good. Delivery poor a list of can’t do so much for delivery to any room in your house…if hallway counts.. 3 days off using slight dip appears thought my eyes were playing tricks. Customer service very slow to respond, asking for pictures reckons it is the mattress settling really Bensons. Assessor due to look at it next week, just want a refund as giving me a backache.
Mattress
Dreadful Service , have been waiting over 8 weeks for my delivery.
Was given a delivery date at time of order which was extended by 2 weeks. Received a text stating delivery date and time then 2 hours later received an email saying delivery was delayed again but no mention of a new date. I have emailed numerous times and have received no reply . I have rang 3 different phone numbers and each on just cuts you off .
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