Bensons for Beds Reviews
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Reviews (26)
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Supercomfy mattress purchase
As soon as we walked into the showroom, we were greeted by really friendly and knowledgeable staff who helped us look at all the different mattresses available. The range of prices and choices was really impressive, and we felt good about the mattress we chose thanks to their advice. The customer service we got was great - they answered all our questions quickly and thoroughly, which made the buying process really easy. When it came to delivery, the team showed up on time, were really nice, and took care with our new mattress. We were pleased to see how careful they were in our home, making sure everything was set up just the way we wanted. Overall, our experience with the company has been really excellent.
New bed purchase
My husband and I recently decided to get a new bed, since our old one was bought quite a few years ago. So, we went back to the same store we had used before. When we got there, we were pleasantly surprised by the helpful and knowledgeable assistance we received from Andrew, the consultant. He really knew his stuff when it came to beds and mattresses, which made picking one out super easy. We left the store feeling happy with our choice and can't wait for our new bed to be delivered in a few weeks. We're confident that we'll be happy with it in the long run. Overall, I would definitely recommend this company to anyone looking for good quality bedding products.
Bed frame and bedside table
The furniture I bought from that shop really needs clearer instructions. It took me ages to try and build the bed frame because the instructions were so hard to follow. And even when I managed to put it together, there were still some spare parts lying around because I couldn't work out where they should go. The bedside table was just as bad - unclear instructions and parts that didn't fit together properly. It's annoying to waste so much time and energy on something that should be simple. But on the bright side, the delivery drivers were great and the customer service team were really helpful when I needed to change the delivery date.
Mattress purchase
I had a really good time shopping for a mattress at this store. The assistant there was really helpful and explained everything clearly. They let me try out different mattresses until I found the one that was just right for me. The customer service was great, they knew what they were talking about which made it easier for me to make a decision. Also, the delivery service was quick and efficient. They put the bed together fast, and the person leading the delivery even reminded me to rotate the mattress regularly for the best comfort and to make it last longer. Overall, I am happy with what I bought and the service I received.
Bedroom furniture
The staff down at the store were absolutely brilliant! I wasn't sure what bedroom furniture to go for since downsizing, but they were incredibly helpful. They were so professional, really knew their stuff, and had a great sense of humour, which I liked. I'm not exactly looking forward to the move, but I can't wait to see my new furniture in place. I'll definitely be ordering more once I've settled into my new bungalow. Big thanks to the staff for their fantastic service, and I would definitely recommend them for their top-notch quality and competitive prices.
Bed purchase with Linda
Linda over at the Warrington store was really helpful and knew her stuff when it came to helping me pick out my new bed. She made me feel comfortable by answering all my questions without pressuring me into making a purchase, which made shopping a breeze. The store manager was also great, adding to the welcoming vibe in the store. I would definitely recommend shopping here for a hassle-free experience.
Ottoman bed purchase
We were looking for an ottoman bed, so we decided to visit the Tamworth branch. When we arrived, Sharon, a really helpful sales lady, welcomed us and helped us find the perfect bed. At first, we were only considering a manual ottoman bed, but we were delighted to learn that there was a remote control option as well, which made it much easier to lift the bed up. Sharon's customer service was outstanding and made the whole buying process very easy and quick. The bed itself is of great quality and we're really happy with our decision.
Bed purchase, Syd from Morecambe
My partner and I were looking for a new bed, so we went to different bed shops to check out what they had. The first place we went to was a store where we met Syd from Morecambe. As soon as we walked in, Syd showed us all the different beds and mattresses they had, and he answered all our questions patiently. He was really knowledgeable and made us feel at ease, without pressuring us to buy anything. This kind of service was what made Bensons for Beds stand out from the other shops we had been to.
TV bed purchase
I was really surprised when I found out that no one was available to put together the TV bed I bought. I had to get an external bed builder to do it, and it took them 4 hours. I was let down that a fancy purchase like that didn't include any assembly service.
However, the delivery was on time and the delivery team were really helpful and professional. I was pleased with the service in the store, but as a whole, the lack of assembly service was a bit disappointing.Bed with slight issue
I bought a bed from this shop not long ago and my experience was mostly positive. The staff were great at keeping in touch, although they did get a bit too chatty at times. They were really friendly and helpful. The bed was delivered promptly and on schedule, which I was really pleased about. There was a small problem with the bed, but they fixed it quickly and efficiently. The delivery team were top-notch in their service. All in all, I had a really good experience.
Quick and helpful service
I popped into the shop down in Stirling and got some help from a really great guy who went out of his way to help me find the perfect bed and mattress. He was really patient and knew his stuff, plus he gave top-notch customer service. His friendly nature made the whole thing much better. I'd definitely recommend this store to anyone looking for a new bed.
Mattress delivery with old mattress removal
I had a bit of a rubbish time with another company, so I thought I'd give this place a go for a mattress. It was dead easy, and all the delivery choices were made clear to me. I went for the option of having the mattress brought to the room I wanted, and they even took the old one away. They let me know the delivery date and kept me updated with emails and texts. The delivery lot were really nice and quick, and the mattress was spot on, just like I wanted.
Trundle bed purchase
The service was brilliant from beginning to end. The website was so easy to use, they kept me in the loop on when my delivery would arrive and the updates were much appreciated. The bed arrived right on time and the service was top-notch. The quality of the bed is fantastic. My only gripe would be that they asked for a review quite early on in the process.
Recent mattress purchase
I just wanted to say how great my recent experience was with your company. I bought something online but I made a mistake, so I had to ring up customer service. The lady I spoke to was really lovely and fixed everything quickly. The delivery was perfect too, the delivery people were polite and quick. I've been a customer of yours for ages and I'm definitely sticking with you in the future.
Mattress purchase
We were looking for two mattresses and the sales assistant was really nice and helpful. She let us take our time to look around and offered some good advice. The buying and delivery process went really well and we were kept up to date. It wasn't too expensive, especially considering the warranty and insurance. All in all, it was a good experience.
Bed purchase, previously owned from same company, seeking smaller size
I popped into the shop to check out some new beds as my old one was from the same company around 7 years ago. The assistant was really helpful and knew exactly what I was after because of my past purchase. I was impressed by their quick service and their knowledge of the products. However, I was a bit bummed to hear that delivery and getting rid of my old bed would cost extra. Even so, I'm feeling positive that my new bed will live up to my expectations.
Bed and headboard
I popped down to the shop and this lady called Hannah was such a great help when we were choosing a bed and headboard. She took the time to listen to what we were looking for and gave us some really good tips. It was clear she knew a lot about all the different beds and headboards they had in stock. We didn't feel pressured to make a decision quickly, she let us chat it over at our own pace. This was our second time shopping there and the service was top-notch!
Mattress purchase
I bought a mattress from this shop not long ago and I have to say, the lady who helped me was brilliant. She was really nice and went through all the different choices with me without making me feel like I had to buy anything. She took the time to answer all my questions and made sure I understood everything about the beds I liked. It was a really calming experience and I felt like I knew what I was getting by the time I left.
Bought a medium mattress after exchanging a firm one.
The staff at the store were really helpful and made changing my mattress a breeze. I can't wait for the switch next week!
Review with most votes
i AM SO THANKFUL
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