All reviews of Lisa Lewis
Review about: Sport and Leisure UK
Trampoline
Avoid!! Purchased a trampoline at the end of March for our daughters birthday.. It arrived late and when we came to build it found that we couldn't. 3 sections of the frame were missing along with (unbelievably) the jump mat and a broken clip that holds the safety net up. Long story short they say they have ordered the parts, we haven't received a tracking no and in spite of numerous emails they have gone quiet. Conveniently their call centre is closed due to 'Covid' so communication is less than satisfactory. I have asked for our complaint to be escalated to a manager and for them to contact me regarding collection of the faulty item and a refund.. I refuse to pay to send something back that is not fit for purpose! If they resolve the issue I will change my review but having now read some of the others I'm not holding my breath..
**Update** We received the parts for the trampoline we purchased and have been able to build it resulting in one very happy little girl! However, I still wouldn't recommend this company as their customer service is something else! If you want that warm, fuzzy feeling you get from feeling valued then I would go somewhere else!
Review about: Sport and Leisure UK
Trampoline
Avoid!! Purchased a trampoline at the end of March for our daughters birthday.. It arrived late and when we came to build it found that we couldn't. 3 sections of the frame were missing along with (unbelievably) the jump mat and a broken clip that holds the safety net up. Long story short they say they have ordered the parts, we haven't received a tracking no and in spite of numerous emails they have gone quiet. Conveniently their call centre is closed due to 'Covid' so communication is less than satisfactory. I have asked for our complaint to be escalated to a manager and for them to contact me regarding collection of the faulty item and a refund.. I refuse to pay to send something back that is not fit for purpose! If they resolve the issue I will change my review but having now read some of the others I'm not holding my breath..
I would not buy from this company again.. please ignore the yes!
**Update** We received the parts for the trampoline we purchased and have been able to build it resulting in one very happy little girl! However, I still wouldn't recommend this company as their customer service is something else! If you want that warm, fuzzy feeling you get from feeling valued then I would go somewhere else!
Review about: Sport and Leisure UK
Trampoline
Avoid!! Purchased a trampoline at the end of March for our daughters birthday.. It arrived late and when we came to build it found that we couldn't. 3 sections of the frame were missing along with (unbelievably) the jump mat and a broken clip that holds the safety net up. Long story short they say they have ordered the parts, we haven't received a tracking no and in spite of numerous emails they have gone quiet. Conveniently their call centre is closed due to 'Covid' so communication is less than satisfactory. I have asked for our complaint to be escalated to a manager and for them to contact me regarding collection of the faulty item and a refund.. I refuse to pay to send something back that is not fit for purpose! If they resolve the issue I will change my review but having now read some of the others I'm not holding my breath..
I would not buy from this company again.. please ignore the yes!
**Update** We received the parts for the trampoline we purchased and have been able to build it resulting in one very happy little girl! However, I still wouldn't recommend this company as their customer service is something else! If you want that warm, fuzzy feeling you get from feeling valued then I would go somewhere else!
I would not buy from this company again.. please ignore the yes!