All reviews of Logan Thomas
Review about: Booking
Flight ticket purchase via online travel platform
I recently bought flight tickets online and had a really annoying experience. The airline changed the time of one of our flights, and we ended up missing our connecting flight. When we contacted the customer service of the online platform for help, they were not helpful at all. They suggested solutions that were just ridiculous and would have made things worse for us. They wouldn't even reach out to the airline for us, which didn't make any sense and was irresponsible. We had to hurry to find new flights and sort everything out by ourselves in the end. I wouldn't recommend anyone to use this online platform to book flights, it's just not worth the trouble.