All reviews of Louise McLaren
Review about: Nova Direct Breakdown Cover
Breakdown
Do not take the risk of buying breakdown cover with Nova Direct. Please pay the extra and go with a reputable company, like AA, RAC or Green Flag.
I broke down on the M6 about 9pm with young children in the car. Thankfully I was near the services and managed to crawl along the hard shoulder into the services as my car lost power.
I called Nova for recovery as I have the top notch Gold membership. However, I was told to try and find a hotel as nobody could come out at night. And because I am in a safe location it’s not necessary to come out. Told to call back in the morning and maybe they can find a service to send out and tow me to a local garage. Only maybe.
My policy wielding states I have national recovery and onward travel but after three phone calls and questioning I was told I cannot receive this service as I am too far from home. Some kind of loophole and impossible to get.
I’d like to know what the poor buggers on the basic plan get.
It’s not nice breaking down with children in the car, at night and so far from home. Do not take the risk with this company, they are scam artists. You get what you pay for…you pay peanuts, you get monkeys.
It’s not nice