All reviews of Lucilia Peterson
Review about: Tecobuy
Sony Earphones
I ordered some earphones mid January 2020. 3 weeks later I contacted TECOBUY for the first time to enquire where the holdup was. Since then many emails have gone back and forth and finally, on the 31/3/21 (2 ½ months later), I received this message: “I would like to inform you that the courier has closed their investigation. The courier has let us know that they have declared your parcel as a lost parcel. As you selected the standard shipping method for this order, your shipment was not insured. We have filed a lost parcel claim with the courier and will refund the compensation offered by them. The courier has advised us of a compensation of £10, this amount will be transferred to you through the payment method used to place the order”.
I paid £118 for the earphones, so I am going to be £108 out of pocket. Why they think it is my responsibility that the goods were never delivered I am not sure. I have told them to stop using Hermes. In fact, I told them to stop trading if they can’t provide the service. A sales company which can’t sell should do us all a favor and close down. I have contacted my credit card company and I am hoping the credit card guarantee can be applied so I can have my money back. What a waste of time.