All reviews of Luis Almeida
Review about: CAFAGO
Heater
I order a Heater in 2021-01-08 in Cafago for 94€. The product arrive in time (very good) in 2021-01-14 but notice it had a big defect. As normal procedure, I contacted the support of Cafago to help me fix the problem. After describing the problem and even sending a video with the problem as asked by them, they realize it was a product defect, couldn't fix it and offer to refund of 5€ (5% of the product value - ridiculous). Of course I rejected since I wanted a well working product. As a solution, they said I had to send them the product for full refund or exchange but I'll have to pay the transport costs (30€). In the end, I accepted a refund of 12€ for not having the problems of losing 30€ in transport or risk to have another malfunctioning product. So, this is a website were in case of a problem, the client has the work to report everything and in the end, will just lose money and time. Not recommended if support is needed