All reviews of Mairead Woodman
Review about: House of Fraser
Timberland Hoodie
Ordered the two hoodies for my husband's birthday, and paid for next day delivery £7.99. Had to return one as it was too big, I was shocked to see that I had to pay £4.99 to return. Tried to contact customer service to ask for free returns label, impossible to get help using "bots". Gave up on that and sent several emails to customer service and was bluntly told that
"returns do have to be paid for by the customer as stated in our terms and conditions which you did agree to when placing the order".
If I had realised that was their policy on returns I would never have bought anything from this store.
I feel like I have been scammed. DON'T SHOP HERE.
The star rating for my review shows 2.0 even though I gave it 1.0, they've twisted my account! I would have given 0.0 stars but there isn't an option for this.