All reviews of Mal Wroe
Review about: Stress Free Car Rental
Stressful car hire
Avoid at all costs.
Hired a Jeep (type vehicle) through Stressfree Car Hire for collection at Naples Airport. We booked and paid in advance for a ‘mid range 5 door’ as we were in Italy to get married and we had guests coming into Naples that we were collecting from the airport to go to Sorrento. That’s why we booked this size car. As a few trips involved picking up 3 people plus luggage.
We arrived at 23.30 to be told we had a Skoda Fabia! We argued that this wasn’t what we paid for or even the size we paid for but were told ‘I know it’s not but that’s what you’ve got. Take it or leave it!
Now at midnight in the back alleys of Naples with no taxis near the Hire Car depot and a 75 minute trip to Sorrento ahead, we took the car and said we’ll sort it out in the morning.
Please note Stressfree are a third party and do not have stock of vehicles, they are a middle man to local hire car companies. We contacted Stressfree in the morning and even though we explained we couldn’t get guests from the airport in this size vehicle. They totally ignored our emails and just said they would get back to us on the phone. They never did.
Long story short we ended up paying €495 for transport to get guests from Naples to the Sorrento wedding and back.
Stressfree have said it’s a mistake by the local Hire Car Company. The local company are saying “nothing to do with us, you booked through Stressfree, not us”
We did in fact book through Stressfree and didn’t receive the car or even the car size that was booked. On their site a jeep is medium and a Fabia is small sized car. This cost us €500 in private hire. Not an apology, not a single call or email from them, other to return communications from us.
Save yourself money and go direct. This was just Stressful and certainly not what you need on your wedding week.