All reviews of Malc
Review about: The Perfume Shop
£350
My Nightmare Experience
I didn’t want to have to write this but I wanted to warn others of the problems I have had..
Ordered some after shave and perfume on the first day of September, a few hours later I realised I had made a mistake as the same items could be bought in lots of other places much cheaper.
I tried to cancel the order but was unable to, The website said I had to wait for delivery and then return which seems crazy so soon after i had placed the order.
The items arrived a few days later and I immediately started the return process, I followed all the instructions downloaded the postage label and sent the parcel.
After almost 2 weeks I had still heard nothing regarding the return so I went on the yodel website and checked the tracking No. The tracking showed the parcel was stuck in a depot.
So I called the couriers who told me they would do a search for my parcel, I then called the perfume shop, and have continued to call them for most of the week only to keep being told my case would be escalated. I eventually had an email reply from the Customer Experience Development Manager who asked me a few questions then heard nothing again until yesterday almost two weeks from when I first contacted them.
The email simply said they had a photo of a parcel which was not a perfume shop return and was also addressed to a different company. They also said they would not help any further.
I was furious I checked the tracking again and still said the same, I contacted yodel and was told my parcel had arrived damaged and I needed to contact the perfume shop. I tried to explain the situation and they just said I had to deal with the perfume shop.
So again I phoned perfume shop customer service and I was again told it would be escalated, I also asked to speak to a manager or supervisor but apparently that isn’t possible.
I have once again emailed this time asking for a copy of the photo they are claiming to have and again they have not replied.
How can you call me a liar then refuse to speak to me, You have over £300 of mine and all the items i originally bought from you.
I would like to see proof of what you are claiming, as I can’t even understand what you mean..
If I had been able to cancel the order in the first place I would not be in this situation
My best advice to everyone else is do not use the perfume shop and it’s a shame I can’t give them 0 stars.