All reviews of Maria Murray
Review about: City Plumbing
Bath and legs
I had a really bad time when ordering a bath and legs from City Plumbing online. They kept missing delivery dates, which messed up my renovation project. When the bath finally arrived, it was all damaged and had no packaging. I asked for a replacement, they sent a second one but that was damaged too, it looked like it was damaged before they even packaged it. They refused to send another one at first, saying I only requested a refund for the bath and not the legs in a really rude way. They eventually sent the rest of the refund and added on £20 as a "goodwill gesture." But that didn't make up for all the time I wasted chasing them and waiting in for deliveries that never came. I'm now taking legal action against them, and I suggest others do the same thing. If you have problems, complaining to consumer advice or trading standards is a good idea. My experience buying from City Plumbing online was really disappointing, so I recommend being careful if you're thinking of buying from them.