All reviews of Mariam
Review about: Parcel2Go
Mattress Shipped
I sold a brand new mattress on Ebay and sent it through Parcel2Go using myHermes. The mattress was collected after I rescheduled the original delivery date because the driver never bothered to show up. After the mattress was eventually collected by the driver (3 days later), the tracking showed the parcel as only collected and nothing more, even after 3 business days. I checked again after 5 business days and still only showing as collected. This should have showed as delivered to the depot at the least. This means that the parcel never reached the depot (the next stage in the multi-stage process. I can only assume the driver decided to keep the mattress for himself since it had a retail value of £500. I contacted Parcel2Go via chat (I could not find a phone number for them), only to find that the agent was unhelpful and seemed to not care. The agent refused my request to contact myHermes, stating that it wasn't possible and that the only option was to send them an email and wait 2-3 business days for a reply. It's been 7 business days now and still no reply. You can forget about parcel insurance because Parcel2Go have a huge list of excluded items and this is how they make their money, by scamming customers with mislead insurance promises.
Myhermes currently have no contact options. When a company makes it hard for you to contact them, it simply means they're reluctant to offer you customer service. STAY AWAY FROM PARCEL2GO.