All reviews of Marie D
Review about: Barker and Stonehouse
GALENA SOFA
We had a shocking time with these company. We trusted the reviews and we were wrong. We bought a sofa GALENA in 2017 delivered avril. We spent £3k included a fabric protection insurance for £200. And less than 6 month later we started to worry about the fabric being damaged: loose and discoloured. We contacted the company and been sent a stain pack!! They wouldn’t come to see it. And another six month later we moved abroad.
A year and a half after buying it the structure of the sofa started to give up. The pillows were sliding off!! And the base started to sink in. We have photos of very draped fabric on the base because it lost its shape!! You can puff up the pillow but to a level. I had to buy spare pillow in IKEA to pump them up!! I then contacted the company again and refused any help and cancelled our insurance because we left the uk. I pushed for month and month with photos and proofs but nothing!! We are now back without the sofa as it was unusable by now and they still ignore us. DONT BELIEVE THE ADD!! IT WONT LAST!! So bad!!! If I could I would have put NO STAR at all!!