All reviews of Marius Staicu
Review about: Opodo
Plane tickets
Thieves and Liars..
In short: the money was refunded by the airline but Opodo is blaming the airline (and lying to costumers) that it's because of Wizzair they cannot transfer the money back.
More details below:
I booked two return tickets to a Wizzair flight through Opodo. The flight was cancelled and Opodo informed me: "The airline has cancelled your flight. As your travel agent we have requested a cash refund on your behalf." I said, that's a shame to have the flights cancelled but at least I will get my money back... Little did I know!
This happened in July 2021..and the money is still not in! Of course, I spoke with their call center immediately after the cancelling about the refund and several times after (even sent an e-mail with all the details as they requested) and I was assured that the money will be transferred as "We are in phase "request pending airline authorisation", and it usually takes 3-6 months to get the airline/ Wizzair approval."
I checked with Wizzair and they confirmed the money have been transferred to Opodo on 30 September, 2021 (!!), and in fact Opodo has requested Wizz credits and not cash. ;)
So..the money was refunded by the airline but Opodo is blaming the airline (and lying to costumers) that it's because of Wizzair they cannot transfer the money.
The next step would be hire a lawyer as it's also about the money - 600 EUR, but also the ethics.
P.S. Booking reference is 7340449217 in case anybody from Opodo is actually reading this. ;)