All reviews of Marjan Evans de Wijn
Review about: Logitravel
cruise
We had booked a cruise with Logitravel, which had problems with the booking from the first day. When the cruise was canceled in mid-March due to Covid, our cruise was on March 22, we still did not know the correct amount of what to pay! After our cancellation, we did not hear from them for two months and we could not reach them by phone or email. Afterwards only received meaningless emails and our many emails were not responded to. Ultimately, after 4 1/2 months, we received a voucher without any explanation after which time we could ask for our money back, which according to ABTA should have happened. I want my money back because I don't want anything more to do with Logitravel. Terrible travel agency and customer service and they are not even cheap!
Review about: Logitravel
Hotel booking
Terrible company. Have emailed and phoned daily for two months to try to get answer about our hotel booking which we can't use due to covid-19, still no answer. DO NOT use this company.
We had booked a cruise with Logitravel, which had problems with the booking from the first day. When the cruise was canceled in mid-March due to Covid, our cruise was on March 22, we still did not know the correct amount of what to pay! After our cancellation, we did not hear from them for more then two months and we could not reach them by phone or email. Afterwards only received meaningless emails and our many emails were not responded to. Ultimately, after 4 1/2 months, we received a voucher without any explanation after which time we could ask for our money back, which according to ABTA should have happened. I want my money back because I don't want anything more to do with Logitravel. Terrible travel agency and customer service and they are not even cheap!