All reviews of Mark Byrne
Review about: Fantastic Services
Window Cleaning
We booked a window cleaner through Fantastic Services and despite online it stating they can clean everything from the ground up to three stories, the provider said he could not reach the top floor of our house. Worse than this, he climbed onto the extension roof at the back of the house and cracked various roof tiles. We complained, provided video and picture evidence of the property damage and Fantastic Services essentially called us liars and said they believed the service provider over us. The customer service was absolutely horrendous and added insult to the property damage caused. I would absolutely avoid using this company and any of their providers!!!
Dear Mark,
thank you for sharing your feedback.
We are truly sorry to hear that there is damage to your property and the suspicious falls on the window cleaner.
Please accept our sincere apologies for the inconvenience caused.
Our service providers always provide the services with care and seeing that something like this has happened is really concerning.
Thank you for giving us the chance to assist you and for your kind cooperation.
We are pleased to know that a satisfactory resolution was found.
Our customer care team remains at your disposal in the future.
Kind regards,
Fantastic Services
Dear Mark,
thank you for sharing your feedback.
We are truly sorry to hear that there is damage to your property and the suspicious falls on the window cleaner.
Please accept our sincere apologies for the inconvenience caused.
Our service providers always provide the services with care and seeing that something like this has happened is really concerning.
Our customer care team is investigating the matter and will be in touch with you shortly to discuss it and make sure the best resolution is found.
Kind regards,
Fantastic Services