All reviews of Mark Smith
Review about: Nova Direct Breakdown Cover
Absolute joke
Easy enough to purchase.
Gold standard.. Thought best policy available for UK and Europe..
Luckily my issue was in the UK and not in Europe because they were absolutely pathetic..
My car oil warming light come on as I was sitting at the traffic lights. Pulled in to the side Rd as the light and oil warning alarm was flashing and the car started to make a very noisy knocking sound.. Being mechanically minded I knew it was a serious fault with the engine..
As I say pulled over to a safe spot and called the help line for assistance
Explained what happened and the guy said I wasn't covered because I had moved the car..
In affect it was not an emergency as I did not stop exactly where the breakdown occurred even though it was dangerous to do so..
And the car was driven..
I explained that the car was not able to move any further as the engine was now seized.
Still he said I was not be offered assistance as the car had not in the place where the initial breakdown occurred..
There was no reasoning with the guy whatsoever
Even though I explained that I was 30 miles from home with no one to help me..
And I had no idea where or how I was going to recover the car or get home..
I was deserted and left on the side of the road and left with no help at all..
Only grateful I didn't have the wife and kids with me..
So please avoid this company at all costs..
How did I get home..
I joined the Rac.. At the side of the road.. It asks if you are broken down now call..
I did and very shortly got me home..Review about: Aerosus
Dishonest shambles of a company - avoid
Offer two year warranty. Refuse to honour it when their parts fail. Have been pursuing a warranty claim for 7 weeks with vehicle off the road and they have not supplied a replacement part despite providing all necessary paperwork and proof.