All reviews of Mary Kelly
Review about: Robert Dyas
Nrs Healthcare Pre Assembled Mowbray Toilet Seat And Frame
Initial order was delivered promptly. Being satisfied i ordered a second but within an hour or so i cancelled the second order as I was offered the loan of one. just to be clear I ordered, paid for and reReceived Dyas acknowledgement saying they would be in touch within 72 hours. Cancelled order subsequently arrived. I contacted the again and received another acknowledgement saying they would be in touch. nothing happened. Phoned customer services and after a VERY long wait was told i would be sent a returns label. Next i get an e-mail saying the order that i had cancelled would be delivered AGAIN. i have tried e-mailing customer services (joke), phoning customer services, (on hold for more than 30 minutes before i gave up as they are very busy) using the CHAT option. Have lots of acknowledgements of query submitted but no actual contact with customer services. My advice would be do NOT order anything on line from Robert Dyas. Customer services non-existant. It remains to be seen whether i receive 2 items i did not order and more importantly whether i am charged for the items I did not require. Think my next action will be e-mail CEO etc.