All reviews of Matt Parsons
Review about: Oliver's Travels
Villa holiday in Croatia
Booked our villa in Croatia through Olivers travels and I would never book with them again. First of all they are not registered with ABTA so if there are any problems, you will struggle to receive any financial reward. You also have to book flights separately, therefore it’s not classed as a package holiday.
The location of the villa was incorrect on their website and you could not walk to any shops/bars as stated in their description of the property. This was acknowledged by them after I made a complain on our return. We ordered a take away one night and even the delivery driver couldn't find it and the local rep had to provide directions.
The villa was quite close to next door which had been rented out to a man who was arriving a couple of days after his children who came over and warned us they were having a party. The noise was horrendous. We did put in a complaint to the local rep who asked us to phone her if there was any further noise. We didn't as would she of really come out at 3am in the morning - I doubt it.
Olivers Travels are quite crafty and they only introduce you to the property owners, therefore devolving them of all responsibility.
They did suggest giving us one nights accommodation back (£317) but this was declined by the villa owners.
Due to my negative experience with Oliver Travels, I would never book with them again and i suggest you take heed before deciding to book through them. This particular villa is also advertised on other websites so I should of checked other sites first (although the villa is called by different names)!