All reviews of Max Robinson
Review about: Rituals
Membership renewal struggles
I used to be a member before, but my bad memory meant I ended up signing up again. It didn't take me long to remember why I had cancelled my membership previously. I couldn't even get onto the website, just like last time. I tried to reset my password, which to be honest, I don't even remember setting up because I joined in-store. The emails I got with the reset link kept taking me to error messages about a server being hacked or an insecure connection. My internet provider even blocked the site I was trying to get to. I sent pictures of the problems to customer service, hoping for some help. I sent the pictures lots of times and explained the issue clearly. But, I didn't get the first two reset emails, and when the third one finally came, it was another useless link that didn't work. The domain was blocked because it didn't belong to the company or had been taken over by hackers trying to steal my information. How exciting... After a week of frustration, I gave up. To make matters worse, the third email was from someone in Sweden, despite the first two being in Danish. But, the content was equally unhelpful.