All reviews of Mehmoona ashraf
Review about: Destination2
Lost deposit £977
Negative
DO NOT BOOK! Rude abrupt staff patronising!
Placed a order on Friday evening , no confirmation of baggage allowance on flights. Your confirmation confirmed I would get call in72 hours to confirm did not get this. You just sent the tickets.
On the tickets again no mention of booking or baggage allowances below which is your error. Someone called on Saturday when I returned the call no one called me back. You cannot put me on a restricted fair with 15kg without my knowledge and you cannot assume I wanted that. I only found out my allowance by ringing emirates what kind of service is this based on assumptions. As a duty of care you need to give customer options not just choose or assume the needs.
Now I spoke to a colleague on Monday offered and told can upgrade the flight myself in 72 hours again she was rude and abrupt. Waited till today Wednesday she basically fobbed me of spoke to your face book correspondence team offered call back on Tuesday no one bothered!
I call myself today and been told I have choice to upgrade to business! Which I certainly can’t afford. Or to buy baggage for £200. Spoke to emirates they confirmed its £988 to add extra 15kg. Which I can’t afford you’ve stressed me out so much and financially cannot afford had no choice to cancel. If I was put on flexi flight or saver option then I would have been given extra luggage allowances and not a restricted fair and have the opportunity to move from different tiers but you’ve put me on the restricted one without my knowledge. It didn’t even say non refundable or 15kg. No one called to confirm details well they did on Saturday but when I called back no one returned my call. Either they’ve pressed the confirm button without speaking to me I feel. I feel this is lawfully wrong and misleading I want my deposit back.