All reviews of Melanie White
Review about: Destination2
Destination 2 Booking
KEY WORKERS ON THE FRONT LINE DEDICATED TO SAVING LIVES REFUSED DEPOSIT REFUND FOR THEIR HONEYMOON
Me and my fiancé both work as KEY WORKERS for the NHS and TFL prior to the COVID 19 pandemic we had booked our wedding and honeymoon. Our wedding on 04/07/2020 has been cancelled which was out of our control due to the current situation, therefore we hoped to get a deposit refund back on our honeymoon booking as good will gesture from DESTINATION 2 as we had only paid the deposit of £600.
We were due to pay the remaining balance by the end of April for the honeymoon in July. We received an email chasing the balance and responded explaining that due to the limitations on travel and the current situation of lockdown that we are very much needed at this time to work on the front line and that holidays in the next few months are highly unlikely to be allowed to proceed as we would have liked, so is anything being done about holiday and payments in the near future.
We both are still working on the front line during this time as well as having a 12 YEAR OLD WITH UNDERLINING RESPIRATORY ISSUES who we are shielding-in isolation. Our main concern is to be able to focus on doing all we can during this difficult time in aiding the government to get through the pandemic and to save LIVES.
BUT INSTEAD WE ARE CHASING UP our travel company explaining the current situation and that holidays aren't not going ahead at the moment due to the pandemic occurring. Working as a member of the NHS I see at first hand how this time is needed for FULL commitment by its staff. That being said we are not prepared to cancel and loose out on money as well as forfeit deposits and incur additional cancellation charges because the country is in lockdown and all this company wants is money. COVID 19 isn’t our fault so we shouldn’t be penalised for a worldwide problem, THERE'S A TRAVEL BAN.
I have emailed DESTINATION 2 several times and chased up customer services RECEIVING NO RESPONSE and just getting an automated system response by email and text message. I even sent a formal complaint about lack of communication and with regard to the outstanding balance no response once again just another threatening message demanding payment.
All they want is MONEY and do not care about the sacrifices made by key workers and the general public at this time. Threatening to take legal action for balances that have only just been due on the 27/04/2020 during a worldwide pandemic is ridiculous as who would pay for a holiday that can’t even go on when the world is in lockdown.
It’s despicable behaviour to not even attempt to help out your customers in a crisis like this, laws are changing all the time to adjust to the outbreak and repeatedly asking for payments when the future is untold is outrageous.
Lack of compassion for the current state and how worried people are about their futures as well as finances, they don’t even consider what anyone could be going through and just write you off to their legal team with no regard to all the emails and calls I’ve made, no suggestions or ways to help during this time. When you are booking they bombard you with options and are happy to help with anything but now they seem to have gone silent.
As a huge company customers should be valued and supported they seem to do this when you are paying them BUT they have no regard for the current state of the public and how quickly lives are being taken.
CLEARLY MONEY COMES FIRST GREED IS A UGLY TRAIT.
LATEST TRAVEL BAN UPDATE
The Foreign & Commonwealth Office advised British people against all non-essential travel worldwide. This applies for an indefinite period due to unprecedented international border closures and other restrictions. All countries may restrict travel without notice. TRAVEL companies take note INDEFINITELY.