All reviews of Melissa Mason
Review about: Warner Leisure Hotels
Stay disappointment
The room I stayed in wasn't great considering how much I paid. It wasn't very clean, there were stains on the bathroom tiles, hairs left in the shower, and the carpet definitely needed a good vacuum. On top of that, there was damage to the wardrobe door. I told Reception about it a few times, but the room service didn't fix anything. The room just wasn't up to the standard of other hotels I've stayed in before. Even though I paid £800 for 3 nights, I was left feeling pretty frustrated. Finally, a supervisor looked into part of the issue, but the cleaning problem was mostly ignored. I recall one time when a housekeeping staff member came, but she worked very quickly and didn't really address the issues I had raised.